We are here to assist you with your daily routine. Whether you have a question about your recent order, need tracking information, or want to learn more about our European dermocosmetics and supplements, please fill out the form below.

Our customer service team aims to respond to all inquiries within 1 to 2 business days.

Direct Contact Information

If you prefer to email us directly, please use the appropriate address below:

• Customer Support & Orders: support@mokamedical.com

• Privacy & Data Requests: legal@mokamedical.com

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (HKT)

Closed on weekends and Hong Kong public holidays.

Are you a Medical Professional or Clinic? This contact page is dedicated to retail consumers. If you are a doctor, pharmacy, or clinic looking to stock Pharcos, River Pharma, or other brands, please navigate to our Corporate Portal or visit www.mokamedical.com for wholesale inquiries.

Please note: Moka Medical is a distributor and our support staff cannot provide medical advice, diagnose conditions, or recommend treatments. If you are experiencing a medical issue or adverse reaction, please consult your healthcare provider immediately.