Terms of Service
Last updated: September 26, 2026
1. Acceptance of Terms
Welcome to the Moka Medical Ltd. retail e-commerce website ("Site" or "Store"). This Site is hosted on the SHOPLINE platform, which provides us with the online e-commerce infrastructure to sell our products to you.
By accessing, browsing, or purchasing from this Site, you unconditionally agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing this Site. Please note that these Terms apply specifically to our consumer retail store; corporate and B2B partnerships are governed by separate agreements.
2. Online Store Terms and User Accounts
By agreeing to these Terms, you represent that you are at least the age of majority in the Hong Kong Special Administrative Region, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Site.
If you create an account on our Store, you are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must provide current, complete, and accurate purchase and account information for all purchases made at our Store.
3. Products, Pricing, and Availability
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to modify or discontinue any product at any time.
We have made every effort to display as accurately as possible the colors and images of the products that appear in our Store. However, physical product packaging may occasionally differ from the images displayed online. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction.
4. Medical and Health Disclaimer
Moka Medical Ltd. is a distributor of clinical dermocosmetics and dietary supplements, not a medical provider. The content, product descriptions, and information provided on this Site are for informational purposes only and do not constitute professional medical advice, diagnosis, or treatment.
For Dietary Supplements: Dietary supplements sold on this Site (including Syalox 300 Plus and Teleangyl PEFS) are not registered under the Hong Kong Pharmacy and Poisons Ordinance or the Chinese Medicine Ordinance. Any claims made for these products have not been subject to evaluation for such registration. These products are intended for general wellness and are not intended to diagnose, treat, cure, or prevent any disease. Always read physical product labels carefully and consult a qualified healthcare professional before beginning any new treatment or supplement regimen.
5. Billing and Order Refusal
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
6. Shipping, Delivery, and Title
Delivery times are estimates and are not guaranteed. Risk of loss and title for items purchased from this Site pass to you upon our delivery of the items to the designated logistics carrier (e.g., SF Express or local courier). Moka Medical Ltd. is not responsible for delays, lost packages, or damage caused by the shipping carrier, though we will assist in resolving delivery disputes where possible.
7. Returns and Refunds
Purchases made through this Site are subject to our Return Policy. Please review our Return Policy page for detailed instructions on eligibility, timeframes, and procedures for returning dermocosmetic or supplement products.
8. Intellectual Property
All content, including text, graphics, logos, images, and software on this Site ("Content"), is the property of Moka Medical Ltd., its original manufacturing partners (such as Pharcos and River Pharma), or its licensors, and is protected by copyright, trademark, and other intellectual property laws. You may view and print content from the Site solely for your personal, non-commercial use related to placing an order, provided you do not modify or delete any copyright or proprietary notices.
9. Third-Party Links
This Site may contain links to external websites (including our corporate portal or manufacturer sites) that are not operated by Moka Medical Ltd. These links are provided for your convenience only. We have no control over the content of these third-party sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
10. Disclaimer of Warranties; Limitation of Liability
The products and Content on this Site are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Moka Medical Ltd. makes no warranties, expressed or implied, and hereby disclaims all other warranties, including without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
In no event shall Moka Medical Ltd., our directors, officers, employees, affiliates, agents, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind (including lost profits or lost data) arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.
11. Governing Law
These Terms of Service and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (SAR), without regard to its conflict of law provisions.
12. Contact Us
If you have any questions about these Terms of Service, or require customer support regarding an order, please contact us at:
Moka Medical Ltd.
Customer Support: support@mokamedical.com
Legal Enquiries: legal@mokamedical.com
Last updated: September 26, 2026
1. Acceptance of Terms
Welcome to the Moka Medical Ltd. retail e-commerce website ("Site" or "Store"). This Site is hosted on the SHOPLINE platform, which provides us with the online e-commerce infrastructure to sell our products to you.
By accessing, browsing, or purchasing from this Site, you unconditionally agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing this Site. Please note that these Terms apply specifically to our consumer retail store; corporate and B2B partnerships are governed by separate agreements.
2. Online Store Terms and User Accounts
By agreeing to these Terms, you represent that you are at least the age of majority in the Hong Kong Special Administrative Region, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Site.
If you create an account on our Store, you are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must provide current, complete, and accurate purchase and account information for all purchases made at our Store.
3. Products, Pricing, and Availability
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to modify or discontinue any product at any time.
We have made every effort to display as accurately as possible the colors and images of the products that appear in our Store. However, physical product packaging may occasionally differ from the images displayed online. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction.
4. Medical and Health Disclaimer
Moka Medical Ltd. is a distributor of clinical dermocosmetics and dietary supplements, not a medical provider. The content, product descriptions, and information provided on this Site are for informational purposes only and do not constitute professional medical advice, diagnosis, or treatment.
For Dietary Supplements: Dietary supplements sold on this Site (including Syalox 300 Plus and Teleangyl PEFS) are not registered under the Hong Kong Pharmacy and Poisons Ordinance or the Chinese Medicine Ordinance. Any claims made for these products have not been subject to evaluation for such registration. These products are intended for general wellness and are not intended to diagnose, treat, cure, or prevent any disease. Always read physical product labels carefully and consult a qualified healthcare professional before beginning any new treatment or supplement regimen.
5. Billing and Order Refusal
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
6. Shipping, Delivery, and Title
Delivery times are estimates and are not guaranteed. Risk of loss and title for items purchased from this Site pass to you upon our delivery of the items to the designated logistics carrier (e.g., SF Express or local courier). Moka Medical Ltd. is not responsible for delays, lost packages, or damage caused by the shipping carrier, though we will assist in resolving delivery disputes where possible.
7. Returns and Refunds
Purchases made through this Site are subject to our Return Policy. Please review our Return Policy page for detailed instructions on eligibility, timeframes, and procedures for returning dermocosmetic or supplement products.
8. Intellectual Property
All content, including text, graphics, logos, images, and software on this Site ("Content"), is the property of Moka Medical Ltd., its original manufacturing partners (such as Pharcos and River Pharma), or its licensors, and is protected by copyright, trademark, and other intellectual property laws. You may view and print content from the Site solely for your personal, non-commercial use related to placing an order, provided you do not modify or delete any copyright or proprietary notices.
9. Third-Party Links
This Site may contain links to external websites (including our corporate portal or manufacturer sites) that are not operated by Moka Medical Ltd. These links are provided for your convenience only. We have no control over the content of these third-party sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
10. Disclaimer of Warranties; Limitation of Liability
The products and Content on this Site are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Moka Medical Ltd. makes no warranties, expressed or implied, and hereby disclaims all other warranties, including without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
In no event shall Moka Medical Ltd., our directors, officers, employees, affiliates, agents, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind (including lost profits or lost data) arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.
11. Governing Law
These Terms of Service and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (SAR), without regard to its conflict of law provisions.
12. Contact Us
If you have any questions about these Terms of Service, or require customer support regarding an order, please contact us at:
Moka Medical Ltd.
Customer Support: support@mokamedical.com
Legal Enquiries: legal@mokamedical.com